Free resources for home care owners.
Tools, checklists and guides built from inside a working CQC-rated Good domiciliary care service in England. Useful enough to be worth your email. Narrow enough not to substitute for the full operating method.
If you’re thinking about starting a service.
Three resources for aspiring owners. Decide whether to start, structure your CQC application correctly, and budget realistically before you spend a penny.
Should you start a home care business?
Seven honest questions to help you decide before you spend a penny on registration, software, or staffing. Capital, time, accountability, motivation. Score yourself in 15 minutes.
20 CQC Fit Person interview questions.
The questions inspectors ask most, with the answers Shazad gives in his own voice. Practitioner answers, not rehearsed scripts. Read his, then write yours.
Real startup costs, England 2026.
Stage-by-stage cost breakdown with real numbers. Pre-application, application, first month operating, recurring monthly. Lean vs. Standard totals.
If you’re running a service day to day.
Tools for owners and registered managers operating an active service. The audits, checklists and frameworks we use inside our own service.
Care Plan Quality Score Sheet.
Twenty checkpoints across five categories. Score your care plans against what inspectors actually look for. Designed to be re-used weekly.
CQC Inspection Readiness Checklist.
Forty-point checklist mapped to the Single Assessment Framework. The version we use inside our own service to walk into every inspection.
The Domiciliary Care Delivery Calculator.
Plug in your charge rate, team, and fixed costs. The calculator gives you the minimum weekly delivery target your service needs to cover the lot.
How to complete a care tender.
The five things every local authority tender is really asking, what to have ready before you bid, what to look out for, and the habits that lift your score.
The MAR audit, on one page.
What to check daily, weekly, and monthly to keep your medication records safe and inspection-ready. Built around CQC Regulation 12 and NICE NG67.
Safeguarding: what to do, in order.
A two-sided decision aid for the moment a concern is raised. Page one for care workers, page two for managers. Built around the Care Act 2014.
The staff file checklist, done properly.
The 14 documents a CQC-ready staff file needs, and what to check inside each one. Use it to hire safely or audit the files you already hold. Built around Regulation 19 and Schedule 3.
The client file checklist, done properly.
The 12 documents a CQC-ready service user file needs, and what to check inside each one. Use it to set up a new client or audit the files you already hold. Built around Regulations 9, 11 and 12.
Client and staff feedback pack.
Ready-to-send annual surveys for clients, families and staff, a question bank to build your own, and a one-page guide on turning the answers into inspection-ready evidence. Built around Regulation 17: seek and act on feedback.
The 24 KLOEs, and the evidence for each.
CQC's new draft framework turns the 34 Quality Statements into 24 Key Lines of Enquiry, written as the questions an inspector will ask. All 24 mapped in CQC's own words, with the evidence to have ready for each, and the six where most home care services fall down.
Want the full operating method?
Home Care Built to Scale is the complete programme behind these resources. 60+ video lessons, 260+ policies, 250+ templates, three 1:1 calls with Shazad. Lifetime access. Day-one delivery.
See what’s inside the course →The home of Home Care Built to Scale. The programme for domiciliary care owners and registered managers operating in England, under CQC.