You did the work. Can you prove it?
Nobody from CQC watches you work. They read what you left behind. A visit that went perfectly and a visit that never happened look identical in an empty file, and that is the whole basis of inspection.
This follows one cycle end to end. Initial assessment, three month review, six week telephone monitoring, and everything that has to fire the moment any of them finds a change. Plus the ten minute check that tells you which of three states your service is actually in.
While you’re here, three more free resources.
The cycle is not hard. It is long, and it crosses people.
The review and telephone monitoring forms, the care plan and risk assessment sets with version control built in, the sign-off sheets and the audit cycle that catches a broken link before an inspector does, are all inside the course. The same ones in daily use in a CQC-rated Good domiciliary care service in England.
See what is inside →The home of Home Care Built to Scale. The programme for domiciliary care owners and registered managers operating in England, under CQC.