What’s inside

HCG · 19

Six signals somebody has already decided to leave, weeks before the resignation lands. Rota swaps creeping up, no longer volunteering for extras, going quiet in supervision.
The six things that actually keep people, none of which cost money. Listening rather than instructing, talking between supervisions, answering the on-call, being realistic, closing the loop out loud.
Why being heard is not the same as being listened to, and the three steps that turn a raised issue into a carer who stays.
A this-week list. Six things you can start on Monday, from three unscheduled two-minute calls to ringing your own on-call at an awkward hour.
One page written to your carers, to print, forward or drop in the staff group. What a good employer looks like from the inside, and four questions worth asking at an interview somewhere else.

Our retention runs at over 80 per cent. More than five of our staff have been with us five years or more, and more than twenty for over three years. None of it came from paying the most.

The grass is not always greener

Keeping your staff.

Retention in care gets treated as a pay problem. It almost never is. People leave because the rota changed again and nobody told them, because they rang the on-call on a Sunday and it rang out, and because the last time they raised something nothing happened. Then they take thirty pence more somewhere else and find the same thing waiting. What actually keeps people, and a page you can hand to your carers.

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Staff Meetings That Count

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One manager who cares gets you to thirty staff. After that you need the system underneath.

Home Care Built to Scale: 70+ video lessons, 260+ policies, 250+ templates, three 1:1 calls with Shazad. The supervision cycle, the feedback loop and the quality system these habits sit inside, in daily use in a CQC-rated Good domiciliary care service. Lifetime access. Day-one delivery.

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Home Care Growth

The home of Home Care Built to Scale. The programme for domiciliary care owners and registered managers operating in England, under CQC.

Programme

The Three Pillars Enrol Sign in

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