What’s inside

HCG · 18

Three instruments, separated. Supervision, spot checks and competency assessments do three different jobs. Which question each one answers, and what breaks when you run them as one.
What to actually watch on a spot check, beyond the arrival time. The things that tell you how the visit really goes, and the ones a form will never capture.
How to observe without changing what you are observing. Announced, unannounced, and where you stand in the room.
What supervision is for, when it is not a performance review and not a spot check debrief, and how to keep it from collapsing into either.
Competency assessment: what makes it an assessment rather than a chat, and what has to be true before you sign someone off.
Closing the loop. What happens between the observation and the next one, which is where most services lose the evidence entirely.
An annual cadence you can actually run, with who does what and how often.

This is a method guide, not a forms pack. The point is not to have the paperwork. It is to know what you are looking at when you are stood in someone’s hallway watching a visit.

Nobody writes down what to look for

Observed practice.

Ask most domiciliary services how they check that care is actually being delivered well, and you get one answer covering three separate things. Supervision, spot checks and competency assessments are three different instruments doing three different jobs. Run them as one and you evidence none of them properly. How to separate them, what to actually watch, and how to close the loop.

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14-document audit

The Staff File Checklist

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Full cadence

The Compliance Rhythm

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Surveys + guide

Client and Staff Feedback Pack

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The method is here. The forms, the cadence and the follow-through are in the course.

Home Care Built to Scale: 70+ video lessons, 260+ policies, 250+ templates, three 1:1 calls with Shazad. Includes the spot check forms, the supervision record, the competency assessments and the quality monitoring system they sit inside, used in a CQC-rated Good service. Lifetime access. Day-one delivery.

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Home Care Growth

The home of Home Care Built to Scale. The programme for domiciliary care owners and registered managers operating in England, under CQC.

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