The call nobody wrote down is the one you get asked about.
Most offices do not log their calls properly. They end up on a post-it, in a notepad, in somebody’s head, or nowhere. Some phone systems record them, but the recordings are often gone after 30 days, and nobody has time to listen back through every call.
This is how to log every call, in and out, so none of them goes missing between one shift and the next. With the weekly spreadsheet we used before we built our dashboard.
Want all of this in one system?
The call log is one part of the dashboard we built for our own domiciliary care service. Recruitment, concerns and actions, safeguarding and the daily log sit alongside it, so nothing in this guide lives in a separate place. Add your name for early access.
Join the dashboard waitlist →The home of Home Care Built to Scale. The programme for domiciliary care owners and registered managers operating in England, under CQC.